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Troubleshooting |
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When I'm trying to connect to my account using FTP, the system doesn't
respond for some time and then logs out with an error. |
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| Use FTP
active mode (disable passive). It is in your computer's FTP configuration. |
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I get "Failed to add new resource over the hard credit" message when I'm
trying to create a new resource. |
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| This means
you have reached your Credit Limit. For example, you've used all your money
on your balance if you pay by check, or your credit card expired/was broken
and failed to be charged. In this case you'll still be able to run your
hosting account (with recurrent and extra usage payment accrued), but you
won't be able to create any new resource (neither paid nor free). |
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ASP is not working, however the button next to this resource on the Domain
Web Service page is set to ON. |
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| Check if the
*.asp files are not included into SSI section. It's a common mistake. If you
set the *.asp files to be lauched via SSI library, set ASP to OFF, delete
the *.asp extension from SSI list and then set ASP to ON again. |
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I am getting errors with FrontPage. |
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| Try switching
it off and back on. |